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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Q: How can I place an order?

A: To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase. You will receive a confirmation email once your order is successfully placed.

Q: What payment methods do you accept?

A: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), and PayPal. Your payment information is always protected with industry-standard encryption.

Q: How long will it take to receive my order?

A: Orders are typically processed within 1-2 days. Shipping times vary based on your location and the product's availability, but most orders are delivered within 6-8 business days.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Q: What is your return policy?

A: If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please contact our customer service team to initiate a return and receive further instructions.

Q: How do I contact customer service?

A: You can reach our customer service team via email at support@topnotchmart.com or text message us at +1 360 813 6263. We are available to assist you with any questions or concerns you may have.

Q: Do you offer discounts or promotions?

A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated with the latest deals and offers.

Q: Is my personal information secure?

A: Absolutely. We take your privacy and security very seriously. All transactions are secured with industry-standard encryption, and we do not share your personal information with third parties without your consent.

Q: Can I change or cancel my order after placing it?

A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed, it cannot be changed or canceled.

Q: What if I receive a damaged or incorrect item?

A: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and guide you through the return process.